Frequently Asked Questions
What does our hair sets look like?
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"Remy" hair is high-quality human hair used in premium extensions and wigs.
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It is considered superior because the hair is collected in a way that keeps all strands aligned in the same direction from root to tip.
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This alignment keeps cuticles intact and facing one way, which minimizes tangling and ensures a smoother, more natural texture.
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Because it is soft, silky, and less prone to matting, it is the standard for high-quality rental extensions.
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Yes, you are permitted to curl the hair.
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Because the hair is 100% Remy Indian human hair, you can curl or straighten it just as you would your natural hair.
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The hair holds curls effectively, and the use of hairspray is welcome for styling.
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You will receive your full refundable security deposit within 1 business day of returning the hair, provided there is no damage or missing items.
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We bank with FNB; if you use a different bank, please allow 1–2 business days for the refund to reflect.
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A proof of payment (POP) is sent immediately after processing.
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For cash deposits, an immediate refund can be issued if a quality check is completed at the time of return.
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Yes, you may use hairspray, serum, gel, or wax, provided they are products that can be washed off.
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The use of glue or adhesives is strictly prohibited and will result in a penalty deducted from your deposit.
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Color sprays or hair chalk that alter the natural color of the hair are not allowed.
What is the difference between seamless/silicone weft clip-in extensions and traditional weft clip-in extensions?
Seamless clip-in extensions lie perfectly flat on your head, providing a smooth surface for ultimate comfort. In contrast, traditional weft clip-in extensions are thicker against the scalp and tend to be heavier, resulting in a bulkier feel under your hair.
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Yes, you are welcome to rent our extensions from anywhere in the country.
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Courier arrangements can be organized at your expense.
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Yes, you are permitted to curl or heat style the hair.
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Since the sets are made from 100% Remy Indian human hair, you can curl or straighten them just as you would your own natural hair.
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The hair holds curls effectively, and you are welcome to use hairspray to help maintain your look.
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No, please do not wash the hair before returning it.
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We take care of all professional sanitizing, washing, and treating upon return.
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Simply return the hair in its silk bag, even if it has product on it or is curled/tangled.
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While we prefer in-person matching, we accommodate remote clients by providing various photos and videos of the hair in different lighting conditions.
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Since digital screens and lighting can be misleading, we do our utmost to assist you in the decision-making process.
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Clip-in hair extensions do not require formal installation; they are easily applied by sliding them into your hair and snapping the clips closed.
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Sleeping or swimming in clip-in extensions is not recommended as they may shift out of place.
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Cutting or coloring the hair is strictly prohibited and will result in the forfeiture of your entire refundable deposit.
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We may occasionally customize a virgin hair set for you if we believe the color will be a valuable addition to our future rental collection.
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We use only the finest quality Remy Indian double drawn hair extensions.
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Our hair undergoes a third round of sorting to create thicker, fuller ends compared to standard double drawn extensions.
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If you need to extend your booking, please notify us immediately, especially during peak wedding and matric farewell seasons when sets are booked back-to-back.
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The difference for the extra duration will be deducted from your security deposit.
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If the cost exceeds the deposit value, you will need to pay the remaining rental fee balance.
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Collections are available at our premises, or we can arrange courier/Uber collection at your own expense.
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Prior arrangements must be made to ensure we are aware of the designated individual collecting the hair, preventing unauthorized pickups.
Please consider that your height can influence how a particular length appears on you. For instance,
someone measuring 1.5m versus someone at 1.8m won't achieve the same look with the same
length of hair extensions.
We recommend an easy method to gauge the length that suits you best: Cut
a piece of string to your desired length and clip it into the back central part
of your hair (at ear level) using a bobby pin. Assess where the string hangs
both at the back and brought forward to the front to help determine the
ideal length for your preference.
Choosing the correct length to rent
Explore our available lengths: 40cm (16 inches), 50cm (20 inches), or 60cm (26 inches), and select the one that best suits your needs.
